Sometimes a business needs its Google profile to go quiet: a closure, a rebrand, a refit or a busy week. Two switches cover it. Pausing Autopilot stops new drafts. Hold All Posts stops every post at the location, approved ones included, until you lift it.
Which one to use
| Pause Autopilot | Hold All Posts | |
|---|---|---|
| What stops | New Autopilot drafts | Every post at the location, approved ones included, and new Autopilot drafts |
| What keeps going | Approved posts go out at their times, and so do posts people write | Posts keep their times, and approvers can still approve |
| Where to switch it | Pause on the Autopilot tab, Pause Autopilot in any approval email, or set_autopilot_status from an AI assistant | Hold All Posts on Posts -> Settings, Publishing tab |
| Who can lift it | Resume on the Autopilot tab: you, or a customer with Manage publishing | Lift Hold: you, or a customer with Manage publishing |
Pause Autopilot
- From the
Autopilottab:Pause - From any approval email:
Pause Autopilot. Your client can do it without logging in - From an AI assistant:
set_autopilot_status - Posts already approved still go out. The pause page lists them
- A pause from an email link shows under
Needs AttentiononBusiness -> Publishing, with who paused it Resumerestarts it, and Autopilot plans its next draft
Hold All Posts
- On
Posts -> Settings,Publishingtab, theHold All Postscard: clickHold All Postsand confirm - Nothing is posted until the hold is lifted, approved posts included
- Posts keep their times, and Autopilot writes no new drafts
- Approvers can still approve. The approval email tells them the posts are on hold
Publish Nowasks you to lift the hold first
This is a customer-side screen. Because you are in your agency account, you can reach it two ways: go to Business -> Customers -> Manage Customers and click Open dashboard on the customer: you go into their dashboard with nothing locked, even features their plan hides, and a bar at the top shows whose dashboard you are in (handy for done-for-you setups or granting access beyond a plan); or choose View as customer on the same page to see their dashboard exactly as they see it, with their plan's limits. If your sidebar shows the Agency / Customer switcher, the Customer tab plus the location switcher is a shortcut to the same place.
Lifting the hold
- Click
Lift Holdand confirm. The confirm names who put the hold on and when - Posts within a day of their time go out at the next time within the posting hours
- Posts more than a day past their time wait under
Needs AttentionwithThis post missed its time while it was held. ClickRescheduleto give each a new time - Autopilot plans its next draft
Where a hold shows
- A banner on
PostsandAutopilot:Posts forfollowed by the business name andare on hold - An
On holdbadge on each held post Posts on holdon the agencyNeeds Attentiontab, with who held them and when- Your daily summary, with the date and who held them