Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or subscribe to our service
• Connect review platforms to your account
• Contact us for support or inquiries
• Use features that require data input

This includes your name, email address, billing information, business details, and any content you upload or generate through the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Professional advisors such as lawyers and accountants
• Authorities when required by law or to protect rights

For white-label customers: Your clients' data is never shared with other EmbedMyReviews customers or used for cross-platform analytics.

4. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure
• Multi-factor authentication options

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymize your data within 30 days, unless retention is required for legal purposes.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. Subject to your consent choices, we also use analytics, marketing and affiliate tracking cookies. Crisp support chat currently loads automatically and may use session cookies. You can control optional categories through our cookie banner and your browser preferences.

With your analytics consent, we use DataFast on our public marketing website to understand how visitors find us and use the site. DataFast processes page URLs, referrers and campaign parameters, visitor and session identifiers, approximate location derived from IP addresses, browser and device information, and interactions such as trial-link, pricing, demo and contact clicks. This helps us measure traffic sources, returning visits and interest in our services.

These identifiers are pseudonymous, rather than fully anonymous. This website integration does not send account names, email addresses, form contents or chat messages as custom analytics properties, and does not record sessions. It measures clicks through to our separate application, rather than confirming completed registrations or payments there.

DataFast receives this website analytics data as our service provider. See DataFast's Privacy Policy and Data Processing Agreement. You can withdraw analytics consent using Cookie Preferences in the footer; this stops further website analytics and clears DataFast cookies. See our Cookie Policy for cookie durations and controls.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

[email protected]