NFC products are physical items such as cards, stands, stickers, or table displays that customers can tap with their phone to open a feedback form or review destination.
You source and fulfill these products yourself. The platform does not manufacture, store, or ship them for you. What the platform gives you is the online store flow: product pages, checkout, payment handling, automatic buyer account creation, order records, and the NFC records that connect the physical item to review collection.
What you will need before starting
- A connected Stripe account in `Agency mode -> Billing & Revenue -> Connect Stripe`
- Physical NFC products already sourced and ready to sell, such as cards, stands, stickers, or table displays
Step 1: Create an NFC product
Start by creating the product record inside the platform. This is what becomes the sellable product page and checkout flow.
- In `Agency mode`, go to `Billing & Revenue -> Custom Products`
- Click `Create Product`
- Enter a product name, such as `NFC Review Card - Black`
- Add a description if you want
- Keep pricing type as `One time`
- Choose `NFC Product` as the product type
- Click `Create`
After creation, the platform takes you straight into the guided setup wizard.
Step 2: Configure the product in the setup wizard
The wizard walks through the full listing setup from price to storefront page.
| Wizard step | What happens there |
|---|---|
| Basic Details | Edit the product name and description if needed |
| Pricing | Set the selling price, create the Stripe price, and optionally set a purchase limit per customer |
| Shipping | Choose the countries you ship to so Stripe can collect a shipping address during checkout |
| Product Listing | Upload images, set stock level, and add variants such as colour or size |
| Website | Generate the branded product webpage with images, price, variants, and checkout button |
If you leave stock empty, the platform treats it as unlimited stock.
What happens when someone buys
The buyer flow is fully automated after checkout. Stripe handles the payment, then the platform handles the order and account-side follow-up.
- The buyer visits your product page and clicks checkout
- Stripe collects payment details and shipping address
- The platform creates a free account for the buyer using the name and email from Stripe checkout
- The platform sends the buyer a login email with their username and temporary password
- An order is created with a unique order number
- NFC records are generated in the system for each unit purchased
- Your stock level is decremented
- The buyer is redirected to an order-confirmation page with order details, shipping address, and progress tracking
Step 4: Fulfill the order
When an order comes in, you handle the physical fulfillment yourself.
- Open `Customers -> Orders` in the left sidebar
- View the order details and shipping address
- Update the order status as you process and ship it
- Add a tracking URL if you want the buyer to track delivery
- Program the NFC chip to point to the customer unique NFC URL in the platform
- Package and ship the product yourself
Step 5: The customer sets up their NFC
After login, the customer can see the NFC product records in their account and decide where each NFC tap should send people.
| Setup option | What it does |
|---|---|
| Link to a Feedback Form | Tapping the NFC opens a review collection form so the end customer can leave feedback or move toward a review |
| Custom URL | Tapping the NFC redirects to any URL the customer chooses, such as a direct Google review page |
The upsell opportunity
This is where NFC products become commercially interesting. Every buyer automatically becomes a user in your system, but without an active subscription.
The order-confirmation page includes two configurable calls to action that can drive them deeper into your offer, such as booking a demo or exploring the full reputation-management platform.
If your plans include a trial, these NFC buyers can start using the broader platform and then convert into paying subscribers later.
- Use the default `Schedule a Demo` CTA to book a walkthrough
- Use the second CTA to encourage connecting review sites and trying the full platform
- Upsell later from `Customers -> Manage Customers` by generating a checkout link for a subscription plan
- You can also send them a Stripe Payment Link for a plan or let them browse the subscription page from inside the platform
The NFC product is the foot-in-the-door offer: a small, low-friction purchase that gets the buyer into your system before a monthly subscription sale.
Managing your NFC product catalogue
You can create as many NFC products as you want in different materials, colours, or form factors. Each one gets its own listing page.
If you want multiple versions of the same base product, add variants during the `Product Listing` step. Each variant can have its own images and attributes.
- Use separate products for clearly different offers
- Use variants for different colours, sizes, or finish options of the same core item
- Manage everything under `Billing & Revenue -> Custom Products`
Troubleshooting
- If the product page does not show a checkout button, make sure the product has a Stripe price configured in the `Pricing` step
- Make sure Stripe is connected before expecting checkout to work
- If the customer did not receive their login email, check `Customers -> Manage Customers` to confirm the account was created and resend the invite if needed
- If stock shows as sold out, edit the product and update the stock level in the `Product Listing` step, or leave it empty for unlimited stock
- If an order is not appearing, check `Customers -> Orders`; abandoned or failed Stripe checkouts do not create orders