When your custom plans are connected to Stripe, there are two currency settings involved: the default currency on your Stripe Connected Account and the currency your platform shows on subscription and pricing pages.
One agency account can only use one currency at a time currently. This guide shows where to change that currency, where the Stripe-side currency comes from, and how to keep both settings aligned.
Prerequisites
Before you can change the currency, your Stripe account needs to be connected. Go to `Sidebar -> PLATFORM -> Billing & Revenue -> Connect Stripe` and complete the connection first.
The currency setting only appears after Stripe is connected, so if you do not see it yet, check the connection status before troubleshooting anything else.
How currency works
There are two different currency settings working together. Stripe has its own default currency, and your platform has a display currency used on subscription pages, pricing pages, and other customer-facing plan views.
When you click `Create` next to a Stripe price field inside a custom plan, the platform pulls the currency directly from your Stripe Connected Account default currency. You do not choose the currency in that modal because it is already determined by Stripe.
| Setting | What it controls |
|---|---|
| Stripe Connected Account default currency | The currency used when the platform creates new Stripe prices for monthly, yearly, or add-on custom-plan pricing |
| Platform currency setting | The currency shown on your branded subscription pages, pricing pages, and other customer-facing plan displays |
One agency account can only operate in one currency currently, so for the cleanest customer experience these two settings should match. If Stripe uses GBP, your platform should also be set to GBP.
Change the platform currency
This is the setting that controls what customers see on your branded subscription and pricing pages.
- Open your agency dashboard
- In the left sidebar, look under `PLATFORM`
- Click the `White-Label` dropdown
- Click `Configuration`
- Stay on the `Branding & Appearance` tab, which is selected by default
- Scroll down past the language setting until you see the `Currency` dropdown
- Choose the currency you want, such as `USD - United States Dollar`, `GBP - British Pound Sterling`, or `EUR - Euro`
- Click `Save` at the bottom of the section
The help text beside this field confirms that it sets the default currency for your subscription plans and pricing pages.
Change your Stripe account default currency
The currency used when new Stripe prices are created comes from your Stripe Connected Account itself, not from the platform setting.
If you need to change that default currency, it has to be done inside Stripe.
- Log in to your Stripe Dashboard at `dashboard.stripe.com`
- Go to `Settings`
- Under `Business settings`, open `Currency`
- Change your default currency there
Stripe can limit default-currency changes after you have already started processing payments. If the option is restricted, you may need to contact Stripe support.
What happens when you create a price for a custom plan
Inside a custom plan, the `Create` button next to `Monthly Price ID`, `Yearly Price ID`, or any add-on location price field opens a modal where you enter the amount.
That modal shows the currency code next to the amount field, such as `GBP` or `USD`. That code is pulled automatically from your Stripe Connected Account default currency.
For example, if Stripe is set to GBP and you enter `49`, Stripe creates a price of `49.00 GBP`.
Make sure both currencies match
The best setup is to keep your Stripe currency and platform currency aligned so your subscription page, pricing page, and checkout all feel consistent.
- Check the default currency in your Stripe Dashboard under `Settings`
- Go to `White-Label -> Configuration -> Branding & Appearance` in the platform
- Set the `Currency` dropdown to the same currency Stripe uses
- Save the change
If these do not match, customers may see one currency on your subscription page but be charged in another currency at checkout, which creates unnecessary confusion.
What changes and what does not
Changing the platform currency affects how plan pricing is displayed going forward on your branded pages.
Existing Stripe prices keep the currency they were created with. If you want a plan to bill in a new currency, you need to create new Stripe prices in that currency and update the custom plan with the new price IDs.